Rental Information
What is needed for vehicle pick-up?
When picking up the vehicle you need a valid credit card, identification card, passport and a valid driver’s license.
The credit card needs to have enough available funds to cover the deposit amount. The height of the deposit (authorization) depends on the price of the rental, the vehicle type, and category, as well as the chosen coverage.
The credit card can be charged for any extra costs that can appear during the rental period.
Terms of payment
For the authorization process, we accept MasterCard and Visa Card. We do not accept prepaid or electron cards for the authorization process.
The lessee must be the owner of the credit card.
The rental can be paid only with a credit card. We do not accept electron card or cash.
Bear in mind that payment with a credit card may require your pin code.
Drivers Licence
The client, as well as any additional drivers, need to be in possession of a valid driver’s license for at least two years.
Drivers licenses that are not printed in the Roman alphabet (Arabian, Japanese, Cyrillic) need to be accompanied by an international driver’s license.
At vehicle pick-up please present a valid identification card and passport alongside a valid driver’s license.
Rental period, and grace period
Vehicles are rented on a daily basis. There is a 59-minute grace period, that is not charged. After 60 minutes, half day of usage and after 6 hours whole day of usage is charged.
Changes in the reservation
Reservations can be changed up to 48 hours before the rental period.
Reservation cancellation
Reservations can be canceled before the rental period.
The cancellation should be made online or in written form via e-mail to reservations@carwiz.com.tr
No-show
In the case that the client did not picked-up the reserved vehicle for some reason, or did not pick it up in the agreed time, if CARWIZ is not informed CARWIZ extra charges can be applied.
Age limitations
In Turkey, the following minimum lessee age required and drivers license-possession are followed:
- For MDAR, EDAR, CDAE, EDMR, CCMR, CDAD, CDMR, CDAR, CFAR, CGAR, IDMR, CMAR, IMMR, CGMR car groups driving license should be held for minimum 2 years.
- For CGAV, DGAR, IGAR, IGAV car groups driving licence should be held for minimum 3 years.
- For MDAR, EDAR, CDAE, EDMR, CCMR, CDAR, IDMR, IMMR, CGMR the driver must be minimum 21 years old.
- For CDMR, CDAD, CMAR the driver must be minimum 23 years old.
- For CFAR, CGAR, CGAV, DGAR, IGAR, IGAV the driver must be minimum 25 years old.
- A fee of 5.00 eur per day (100.00 eur per rental) applies for all car groups for renters aged 21 through 23 and 70 through 99.
General terms of coverage
At vehicle pick up it is important to choose some type of extra coverage, there are different coverage packages which are adjusted to your needs and abilities, from decreased damage excess to no excess at all.
CDW
Collision Damage Waiver limits the driver’s responsibility for damages done to the vehicle.
The customer is only responsible for the following amounts:
- 500 EUR (MDAR, EDAR, CDAE, EDMR, CCMR)
- 800 EUR (CDMR, CDAR, CDAD, CFAR, CGAR, CGAV, CMAR, IDMR, IMMR, CGMR, DGAR, IGAR, IGAV)
The damage done to the vehicle will be charged according to the repair price list available in our offices.
Theft protection (TP)
Theft protection (TP) limits the driver’s responsibility in cases of vehicle theft or damages done due to theft or attempted theft to the excess amount, which is subject to the terms of the rental agreement. TP does not cover personal belongings:
- 500 EUR (MDAR, EDAR, CDAE, EDMR, CCMR)
- 800 EUR (CDMR, CDAR, CDAD, CFAR, CGAR, CGAV, CMAR, IDMR, IMMR, CGMR, DGAR, IGAR, IGAV)
Risk and user responsibility can be limited to accepting the following additions.
Super Collision Damage Waiver (SCDW)
SCDW is coverage that reduces excess amount to 0 in case of damage to the vehicle body.
In case of a traffic accident, theft, engine breakdown or similar
The client is obliged to:
- keep the vehicle safe until the time it is picked up by the lessor.
- take the names and addresses of every witness and participant.
- call the police and procure their record except in the case of motor breakdown.
- give a statement as soon as possible in the nearest office of the lessor.
- In the case that the user does not procure a police report, all accepted coverages such as TP / CDW or SCDW are considered invalid due to the client’s failure to comply with the provisions of the rental agreement and general terms and conditions.
Costs that are not covered by CARWIZ and cannot be covered by any additional coverage
- Loss or theft of luggage and or personal items from the vehicle
- Parking tickets or fines, traffic violations and such
- Costs due to the wrong fuel type usage
- Expenses for lost, stolen or damaged car keys
- Expenses for lost, stolen or damaged car documents
- Expenses due to negligence – empty battery
- Expenses due to damage to the car’s interior
- Costs of lost equipment (spare tire, tire repair kit, bunker shelves, document etui, driver’s manual)
- Expenses due to damage to additional equipment
- Expenses due to car misuse
- Expenses due to ignoring instruction for car maintenance stated in the cars service book
- Expenses to the vehicle under the influence of alcohol or drugs
- Costs of car extraction from inaccessible areas (e.g. extraction from mud due to traveling outside regular road infrastructure)
- Expenses incurred by using dirt roads
- Expenses incurred by car racing or cars participation in sport events
- Expenses due to overburdening the car with people or cargo
- Damage costs caused by a person not stated in the contract as the main or additional driver
- Costs created in cases when the main driver or additional driver stated in the rental contract does not have a valid driver’s license or has a ban on driving motor vehicles
- Other: damaged windscreen wipers or locks, loss or theft of outside parts of the vehicle without a police record, damage costs incurred by usage of roof carriers or luggage on carriers, damage caused by improper handling of luggage and or putting cargo or luggage on the roof, hood etc., as well as expenses caused by ignoring sound and visual warnings of the vehicle.
Delivery & Collection
Delivery/Collection must be arranged during the reservation process.
During Opening Hours
Delivery/Collection is an on-request service. Please contact the nearest CARWIZ office.
Delivery/Collection within city limits
(or in a 10 km radius from the nearest office) a fee of 35.00 € will be charged.
Outside city limits
(for distances larger than 10 km) 35,00 € plus 1,20 € per km will be charged.
Vehicle pick-up/drop-off outside of working hours
Out Of Hours fee will be applied for each pickup / dropoff commencing between 21:01 and 06:59
One-way vehicle rentals with vehicle drop off outside Turkey
International One-Way vehicle rent is not available.
Cross Border Fee
Cross border is not allowed.
Premium location fee
No premium location fee.
Additional equipment and services
Pick-up/drop-off at a different office than the one agreed in the rental contract
If the client decides to pick-up or returns the vehicle to a location different from the one stated in the reservation or the rental contract, an additional fee of the one-way rental fee will be applied
Fuel options
All vehicles need to be returned same level when pick up the car.
If the client returns the vehicle with less fuel he will be charged according to a valid price list. Refiling service will be applied.
Additional Driver
The fee for an additional driver is 4 € per day, maximum 60 € per rental.
Child Seat
A child seat is a legal obligation and needs to be used for children up to 12 years of age and 135 cm of height. Choose the seat that best fits child age.
- Baby seat (0-18 kg) – 5,00 € per day (75,00 € max per rental)
- Child seat (15-36 kg) – 5,00 0€ per day (75,00 € max per rental)
Administration fee
If the client receives a traffic or parking fine during his rental period which hasn’t be paid by the end of the rental period, a service fee will be applied.
The lessee is responsible for settling any traffic and parking fine issued during the rental period.
Damage handling fee - administration fee
If the lessee does not have any additional coverage package, and vehicle damage occurs, alongside the damage itself, 50 EUR damage handling fee will be charged.
Lost key
In the case that the lessee has lost the car key, a fee of 1000,00 € - 1500,00 € (depends on a vehicle model) will be applied.
Lost documentation or registration plates
In the case of lost or stolen vehicle documentation/ registration plates, a fee of 150,00 € will be applied. The police report is mandatory.
Vehicle Cleaning
A minimum fee of 150,00 € will be charged if the vehicle requires a special cleaning procedure after return (odor removal, animal hair, liquid spills).
Don’t smoke in vehicles
The penalty for smoking in the vehicle is 50,00 €.
__
All prices include Tax.
The prices mentioned in this document are not valid for customers with special contracts and corporate clients.
