Vehicle pick-up
We do offer such a service; however, it needs to be agreed upon 48 hours before vehicle pick up, and it is charged per our additional services price list.
We accept all Visa and Mastercard credit cards eligible for provision.
Note: We do not accept prepaid or electronic cards, travel cards, Visa Electron, American Express, or Maestro.
You can pay for the rental services when you create a reservation or when you pick up the vehicle.
Authorization or deposit is a temporary reservation of funds that guarantees payment of rental services and possible added expenses. The height of the deposit depends on the vehicle category, rental period, and insurance packages.
No, sadly this is not possible.
- Loss or theft of luggage and or personal items from the vehicle
- Parking tickets or fines, traffic violations and such
- Costs due to refuelling with the wrong fuel type
- Expenses for lost, stolen or damaged car keys
- Expenses for lost, stolen or damaged car documents
- Expenses due to negligence – empty battery
- Expenses due to damage to the car’s interior
- Costs of lost equipment (spare tire, tire repair kit, bunker shelves, document etui, driver’s manual)
- Expenses due to damage to additional equipment
- Expenses due to car misuse
- Expenses due to ignoring instruction for car maintenance stated in the cars service book
- Expenses to the vehicle under the influence of alcohol or drugs
- Costs of car extraction from inaccessible areas (e.g. extraction from mud due to traveling outside regular road infrastructure)
- Expenses incurred by using dirt roads
- Expenses incurred by car racing or cars participation in sport events
- Expenses due to overburdening the car with people or cargo
- Damage costs caused by a person not stated in the contract as the main or additional driver
- Costs created in cases when the main driver or additional driver stated In the rental contract does not have a valid driver’s licence or has a ban on driving motor vehicles
Other: damaged windscreen wipers or locks, loss or theft of outside parts of the vehicle without a police record, damage costs incurred by usage of roof carriers or luggage on carriers, damage caused by improper handling of luggage and or putting cargo or luggage on the roof, hood etc., as well as expenses caused by ignoring sound and visual warnings of the vehicle.
You are not required to purchase our insurance packages, but in the event of an incident causing damage to the vehicle, charges will be applied.
If you have insurance from another company, the excess will be applied based on the vehicle category, as your vehicle is not directly insured. All necessary documents, such as the police report for the accident and alcohol report, must be complete. You can request copies of the relevant documents when returning the vehicle.
With additional insurance; you can decrease your personal responsibility in case of vehicle damages. It can be either reduced or completely removed. Insurance excess depends on the vehicle category, chosen package, and the number of days the vehicle is rented for. You can check the price of additional packages during the reservation process.
- SCDW (Super Collision Damage Waiver) is additional insurance that covers the excess (damage participation) that occurs on the vehicle's body.
After you return the vehicle, instructions for the deposit refund are sent to the bank 15 days later. The reflection in your account may take up to 7 business days, depending on your bank's status.
You are required to return the vehicle with the same fuel level as when you received it.
If you return the vehicle with a lower fuel level than when you received it, the cost of the missing fuel plus a service fee will be charged to your card.
Please contact customer service for this matter.
Of course, the additional driver can be any person of legal age with a valid driver’s licence. You do however pay an additional drivers fee per our current price list.
As our customer, you have to use car inside Turkey only.
All our customers have freedom of movement with their rental. However, a special fee is charged in such a case.
Our regular offer does not have a limit on the mileage done. In case of special offers the limit on the mileage is always clearly stated.